Don’t Ignore Your Managers
GM says dealers who fail to reward open communication will find that minor issues can develop into major problems.
GM says dealers who fail to reward open communication will find that minor issues can develop into major problems.
At last week's National Automobile Dealers Association Convention, Xtime unveiled a cloud-based system designed to drive owner loyalty through one service experience platform.
Rev/Mate will be rolled out in Auto/Mate’s Automotive Productivity Management Suite Fixed Ops/Mate module in 2015. The solution is designed to help service departments maximize customer pay revenue while creating a quality customer experience.
New research from DMEautomotive shows that customers who download a dealership’s mobile app are much more likely to visit the service department. Six months after downloading the app, user visits increased by 25%.
Customers who receive a service notification through CIMA Systems will now be able to book an appointment with a few clicks using TimeHighway’s online appointment scheduling tool.
The firm has expanded its Web-based system to include applications for a dealership’s finance and service departments. These new applications allow management to view real-time stats and track the time managers spend with customers.
A recent survey commissioned by Cars.com found that more than half of car shoppers seek out reviews for a dealership’s service department before purchasing a vehicle.
Mazda’s 163 dealership service departments in Canada are now using Xtime’s service scheduling and check-in platform.
Under the new name, the company will place greater focus on automotive service. The company also announced it will be consolidating five of its offices into a single facility in February.
Don Reed reminds dealers and general managers about the real opportunities that exist for service departments.
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